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Chippy (aka Slippy)
05-07-2008, 02:07 PM
Hi:

I just seen some guy over on AT saying that he has tried to get ahold of Elite via telephone for the last 3 weeks with no success. This has prompted me to independently take it upon myself to conduct an independent experiment.

Over the course of 10 business days, I have chosen 5 archery companies to pool from. Each company will receive 25 phone calls per day, at random times, from random land lines, with random archery related topics in order to gauge each company's customer service with respect to the 'talking to an english speaking human being factor'

Once I process the data in my lab and compile the results, I will be sharing my report with the archery community.

Thank you for your attention to this matter. :thanks:

nebling
05-07-2008, 02:13 PM
Come on Slippy......do the math, that's 1,250 calls in two weeks.

Can you conger up that many questions???

Dave Nowlin
05-07-2008, 02:22 PM
He can use each question 5 times. Once at each company but that still equates to 250 questions. Can he come up with 250 legitimate questions? Only time will tell. The idle sure can come up with some strange ideas.

Dave Nowlin

archer58inPA
05-07-2008, 02:35 PM
Why not limit your calls to 1 per day OR drop the idea.
You're taking the time of a tech. that could be helping someone w/ a legit. problem.
How would u feel if you had the real problem and someone from one of those companies was busy w/ a BS call and could not help you?
What do ya' think Chippy?

Chippy (aka Slippy)
05-07-2008, 02:55 PM
Why not limit your calls to 1 per day OR drop the idea.
You're taking the time of a tech.

This is for science dammit. :hammer: We can either put these myths to bed once and for all, or people can continue to piss and moan. I prefer the former (option 1).

What I am thinking is random questions:

Call 1, Company 1: Yeah, uhh...I'm having a problem with my peep lining up, can you help?

Call 2, Company 2: Yeah, uhhh....can someone tell me the wait time on target colored left handed X Models?

Call 3, Company 3: Yeah, uhhh....I was hoping to speak to company President or PR officer in order to get you to donate some archery equipment for a youth rehabilitation program...

Call 4, Company 4:...uhh...yeah...I called yesterday and was treated very VERY Rudely by a guy named Curtis, could I please speak to his supervisor?

Call 5, Company 5: ..yeah...uhh...my cams are rubbing against the idler wheel and I was wanting to see if you might think the bow is out of tiller or if the axle to axle length was off...

Just random stuff like that, at random times....

Its kinda like ordering cable, if you want to order cable, you get right through, if you want to cancel it......:censored2:.....3 hours later, you might have it cancelled...this is something that must be done..in the name of Archery and everything that is Holyier.

jcmorgan31
05-07-2008, 02:56 PM
You ain't got no lab unless it's chained to the dog house out in the back yard.

CATrapper
05-07-2008, 03:06 PM
Oh, he has a lab alright. A Meth lab.

I don't think your serious. 1. You must have better things to do with your time (doesnt the lab need cleaning up?) and 2. It is actually illegal. But what do you care? The lab is illegal also.

fatboy95
05-07-2008, 03:11 PM
To ensure the data is not skewed you must ask the same question of each company.





Geeze you have a lot of time on your hands. Are you retired? lol

archer58inPA
05-07-2008, 03:18 PM
[quote=Chippy (aka Slippy);56246]This is for science dammit. :hammer: We

Call 5, Company 5: ..yeah...uhh...my cams are rubbing against the idler wheel

quote]
I gave you my opinion....experiment away.:fight:

Just don't ask them No.5. They'll think you're drunk.

Chippy (aka Slippy)
05-07-2008, 03:21 PM
2. It is actually illegal. But what do you care?

:icon_police: Please explain there Bob. :tapfoot:

Its illegal to call companies service to ask them questions? Please cite the Federal Statute and its State equivalent.......

Chippy (aka Slippy)
05-07-2008, 03:35 PM
To ensure the data is not skewed you must ask the same question of each company.





Geeze you have a lot of time on your hands. Are you retired? lol

Agreed, once I get my computers and phone lines hooked up it will be a snap. How do you think these telemarketing companies do it? Its all computers, no smoke and mirrors, very little human effort actually.

It may take me some time, but I would like to run this experiment through my Onstar system.

CATrapper
05-07-2008, 04:22 PM
Is this for your own gratification or do you plan to publish your results? If so, where?

Chippy (aka Slippy)
05-07-2008, 04:25 PM
Is this for your own gratification or do you plan to publish your results? If so, where?

I hate quoting myself, but here goes:



Once I process the data in my lab and compile the results, I will be sharing my report with the archery community

CATrapper
05-07-2008, 04:38 PM
Although not illegal, defininately libalous. After they get you for that they can counter for damages. Brilliant idea. I was going to offer to sell my GTO when the 09's come out (cheap) but you won't even be able to afford that. Just be careful.

Chippy (aka Slippy)
05-07-2008, 04:54 PM
Although not illegal, defininately libalous. After they get you for that they can counter for damages. Brilliant idea. I was going to offer to sell my GTO when the 09's come out (cheap) but you won't even be able to afford that. Just be careful.

:catfight:

You're a difficult one. :velo1:

cordwood
05-07-2008, 04:57 PM
Agreed, once I get my computers and phone lines hooked up it will be a snap. How do you think these telemarketing companies do it? Its all computers, no smoke and mirrors, very little human effort actually.

It may take me some time, but I would like to run this experiment through my Onstar system.

Brilliant!

I think he can pull it off. Im not sure about the time line but I look forward to the CS results. Godspeed man!:thumb:

:crowd: :rofl:

CATrapper
05-07-2008, 04:58 PM
I just don't want to see a future Elitest in trouble. You can be entertaining.

Chippy (aka Slippy)
05-07-2008, 05:01 PM
I just don't want to see a future Elitest in trouble.

Thanks for looking out for me. :thumb:

I sure love my bows, I really do, but the prospect of becoming an Elitest like all you sure sounds good. :yay_jump:

Elite_Brad
05-07-2008, 05:20 PM
We have two people, Lonnie and Kristin, answering 4 lines and they are almost constantly on the phone. If your call goes to voice mail leave a message and they will get back with you within a day or so. We will be adding more people in the near future.

Chippy (aka Slippy)
05-07-2008, 05:28 PM
We have two people, Lonnie and Kristin, answering 4 lines and they are almost constantly on the phone. If your call goes to voice mail leave a message and they will get back with you within a day or so. We will be adding more people in the near future.

Lonnie told me he could handle 4 lines (at least) himself but will only work as hard as he has to.

Do your folks have those head set things or just a regular phone?

Elite_Brad
05-07-2008, 05:34 PM
Lonnie has a headset and Kristin prefers the standard phone set. Now, Lonnie IS a Marine so he should be able to handle all 4 plus fight off any insurgents. :D

Chippy (aka Slippy)
05-07-2008, 05:41 PM
Lonnie has a headset and Kristin prefers the standard phone set. Now, Lonnie IS a Marine so he should be able to handle all 4 plus fight off any insurgents. :D

Since he's a Marine, I'll stop messing with him and find some new blood before I get hurt. :hit_self:


p.s. Don't tell Lonnie or Kristin about the little experiment. This needs to be kept under our hats for a spell. :2thunbs:

sts3d
05-07-2008, 09:33 PM
We have two people, Lonnie and Kristin, answering 4 lines and they are almost constantly on the phone. If your call goes to voice mail leave a message and they will get back with you within a day or so. We will be adding more people in the near future.
I have called a couple times and got an answer every time....I wonder if the guy from AT KNOWS what time zone your in.....:D I made that mistake the first time I called.

Elite@Last
05-07-2008, 09:37 PM
I have called a couple times and got an answer every time....I wonder if the guy from AT KNOWS what time zone your in.....:D I made that mistake the first time I called.

there's higher odds the guy is just plain ol full of crap.... but hey that's just my take on it.

shaft-slinger07synergy445
05-07-2008, 11:45 PM
:toothless:Why would you need a TV with this stuff goin on:thumb:

Elite@Last
05-08-2008, 10:22 PM
i gotta bring this one to the top.... i always find "chippy" amusing...

Maybee-R
05-08-2008, 10:29 PM
i gotta bring this one to the top.... i always find "chippy" amusing...
I think Chippy does to.:gossip::laugh:

Elite@Last
05-08-2008, 10:33 PM
seems like a good guy...he's about as normal as a person can be and still live in OHIO..lmao

archer1983
05-08-2008, 10:33 PM
there's higher odds the guy is just plain ol full of crap.... but hey that's just my take on it.

Mine too... :scratchhead:

hntwhitetail
05-08-2008, 10:40 PM
I always get ahold of them when I call... never a problem......

archer58inPA
05-08-2008, 11:28 PM
:toothless:Why would you need a TV with this stuff goin on:thumb:

Amen to that.
This place Rocks!!!!:rockon:

bowbuster
05-08-2008, 11:49 PM
The only time I called and didn't get an answer was because I forgot about the daylight savings time. We don't reset our clocks here.
Every other time I called, I got threw.

Bowbuster

StraightArrow
05-09-2008, 12:21 AM
And.........you never know when or where we're lurking!!:dance3:

HVAC/R Hunter
05-09-2008, 07:06 AM
And.........you never know when or where we're lurking!!:dance3:

Chippy may be underestimating the Elite Customer service's "sneakyness" :Lurking:.

Chippy (aka Slippy)
05-09-2008, 07:23 AM
Chippy may be underestimating the Elite Customer service

I'd like to see all companies got to 24 hours CS. In E.A. case, Lonnie could work 24 on, 24 off and swap out with Brad. Kristin, could work M-F 5 24s, and be off on weekends. One hour lunch. Am I missing anyone? :crosshair:

HVAC/R Hunter
05-09-2008, 09:30 AM
I'd like to see all companies got to 24 hours CS. In E.A. case, Lonnie could work 24 on, 24 off and swap out with Brad. Kristin, could work M-F 5 24s, and be off on weekends. One hour lunch. Am I missing anyone? :crosshair:
I don't know about this. The "service" may really start to suck around the 18-20th hour. :sleep:

Yes, you should include Lorna also :rockon:

2xR
05-09-2008, 12:35 PM
I'd like to see all companies got to 24 hours CS. In E.A. case, Lonnie could work 24 on, 24 off and swap out with Brad. Kristin, could work M-F 5 24s, and be off on weekends. One hour lunch. Am I missing anyone? :crosshair:

Yes... What the heck are you going to be doing to improve anything about E.A. ???

Germ
05-09-2008, 01:41 PM
The best part is Chippy will never own any of the bows he calls about, LMAO

Chippy what are you shooting these days?

Nova?

StraightArrow
05-09-2008, 05:58 PM
LUNCH....WE DONT NEED NO STINKING LUNCH!!:rockon:

Chippy (aka Slippy)
05-10-2008, 10:39 AM
The best part is Chippy will never own any of the bows he calls about, LMAO

Chippy what are you shooting these days?

Nova?

Its under my profile. :thanks:

Maybe I should also call company owners at home too. Nah, thats taking it too far probably. :toothless:

Chippy (aka Slippy)
05-12-2008, 08:48 AM
The best part is Chippy will never own any of the bows he calls about, LMAO



Probably not, but thats irrelevant to the purpose of the experiment. :chair:

HVAC/R Hunter
05-12-2008, 08:50 AM
Probably not, but thats irrelevant to the purpose of the experiment. :chair:
Thats why its called "Customer Service Experiment" not "Let me pick out my next bow experiment"