I know there are already lots of threads on this subject but I thought this warranted one more.
Here's the deal: My GTO got dry fired, both cams were bent along with one limb being cracked. I found limbs on the classifieds here and purchased them, so I just needed cams.
Today I called Elite and spoke with Kristin. I told her I would like to buy a set of cams, along with axles & stuff just to be on the safe side. She asked what happened, so I told her all about it. She said they would send the axles and stuff no charge, I'd only have to pay for the cams, then she went on to tell me to simply return my bent up cams and there would be no charge for anything.
I tried to make it clear that I did not expect them to have to fix something like this for free, but she simply informed me that they like to take care of their customers, and it would be no problem.
I couldn't even believe it when they sent me a cable slide free of charge a few weeks back, let alone expensive parts that wouldn't even need replacement if it weren't for mis-use. Needless to say, I am very happy to be dealing with the folks at Elite and can't wait to get another one of their fine bows very soon.
Thanks again Kristin, and all you guys at Elite for such excellent bows, and out of this world customer service!!